"Commander" is an equally familiar term for Vereesa. Perhaps this conversation will be easier with someone of rank; she can be frank and to the point. It still requires a very open mind, though.

"You've been stolen from your world, commander. This realm is separate from any place you are familiar with. There is no known way out, and we are at the whims of the being that controls this place. Many believe it to be the castle you and I stand in."